FAQ

A premier eco-resort and sustainability pioneer, Copal Tree Lodge is nestled in 16,000 acres of protected rainforest. Renowned for its farm-to-table cuisine, sustainable practices, and award-winning hospitality, it offers a perfect blend of adventure, relaxation, and Belizean culture.

An intimate, all-inclusive island retreat with overwater bungalows and oceanfront cabanas, Thatch Caye offers a peaceful escape just off Belize’s coast. Swim in saltwater pools, stroll barefoot on the beach, or unwind in a hammock — all in a serene, exclusive setting.

Belize is on Central Standard Time. However, we do not have daylight savings. That means we have no time change in the summer months. During those months we are on Mountain Standard Time.

A valid passport is all that is required for citizens of the Australia, Britain, Canada, Hong Kong, Mexico, New Zealand, Norway, United States, Venezuela, and CARICOM member states, as well as nationals of European Community. Belize requires citizens from certain other countries to have an entry visa.

The Belize dollar has a locked exchange rate of two Belize dollars to one US. dollar. 

ARRIVE AT BELIZE INTERNATIONAL AIRPORT

Belize International Airport is a small airport that provides excellent signage to help travelers get through customs and transfer to your in-country flight to Dangriga. At the point of entry, a passport and proof of return or onward ticket are required. When booking your international flight, please be aware of your landing time. For commuter flights, we recommend arriving to Belize City no later than 3:45 pm on May 31st, as the last flight to Dangriga departs at 5:00 pm. It’s a short flight to Dangriga which is included in your all-inclusive rate. 

As you arrive in Dangriga, one of our guides will be waiting to pick you up to drive you to the dock at the Pelican for the boat pick up. Enjoy the 25 minute, 9 mile boat ride from Dangriga to the island. The boat ride to and from the island is also included with your all-inclusive accommodations. Our transport to the Jungle will be a short boat to Dangriga and a 2 1/2 hour shuttle through the streets of historical land and is included in the rate. 

Departure times will be arranged from our Jungle Resort and will vary based on all departing guest flight times that day. We do our best to minimize wait times for local flight departures.

No, US. dollars are accepted everywhere in Belize (US coins excluded). The majority of tourism facilities including hotels, restaurants and shops in populated areas accept credit cards. Street vendors and smaller establishments in remote areas may accept only cash. ATMs are easily found in most town and city centers.

For information on travel and health requirements, please visit the Government of Belize website or talk to your local healthcare provider.

Item We have no TVs, phones or Wi-Fi in the rooms. We want you to get away from it all and relax as much as possible! If you really need to use the phone just ask a manager and you are more than welcome to use the office phone. There is a TV located in the CoCo lounge and if you have a special programming request just ask the bartender and we will gladly tune you in! Wi-Fi is also only available in the CoCo lounge if you need to get connected to the outside world!

Yes. Our power is 110V with the same plug style as North America. We have generators but prefer to run the Caye from our deep cycle batteries, which store energy captured by solar panels and wind generators.  You can help us be power conscious by leaving your high demand appliances, such as hair dryers, at home.

This is a question many traveling to Mexico and Central America frequently ask. Our island is Eco-friendly and self-sustainable. All of our shower and sink water is rain water and desalination collection. It is perfectly safe to brush your teeth, shower and wash your hands with. There is a 5 gallon fresh drinking water container located in each room and always plenty of bottled water available in the Coco Lounge. All of our toilets work by a salt water pressurized system and we put no paper products in the toilets. Everything goes into the trash bin and housekeeping will take it out daily. Water is our most precious resource on the island and should be used with care. Our water system is also very sensitive and if guests ever have a problem please notify staff or a manager and it will be fixed right away.

All resort accommodations do include air-conditioning. All of our units also feature both wall and ceiling fans.

All rates and any activity include a service charge. Tipping is customary in Belize and 10-15% is standard. As always, tipping is at your discretion. You can leave a cash tip or tip on your credit card during checkout.

Cellular service is generally available at all Resorts, however, the signal can be inconsistent. We recommend speaking with your cellular service provider to set up an international plan so you don’t incur unnecessary charges. We have a house phone that you are welcome to use with the purchase of an international phone card. If you need to be connected, we recommend signing up for Skype and using our internet to call home if required.